Real People. Real Places. Real Ministry.

Technical Support

The technical support department serves all users of NorthStar Academy.

The IT staff are able to help you with things such as:

  • Login issues including username and passwords
  • Software access issues including Microsoft app downloads
  • Minimum technology requirement questions (We want to buy this computer, will it work at NorthStar?)
  • Course issues including file submissions, lesson access difficulties, and peripheral concerns such as microphones (Please contact your teacher first for these issues)
  • and more!

Staff are available by:

Support resolution methods are available via:

  • email
  • phone
  • Teams
  • screen sharing using the SplashTop remote access program

We strive to find the best resolution and method for your unique situation.


Technical Support Tools

Splash Top for Screenshare and Remote Access

System Requirements: