Real People. Real Places. Real Ministry.

Technical Support

The technical support department serves all users of NorthStar Academy.

The IT staff are able to help you with things such as:

  • Login issues including username and passwords
  • Software access issues including FirstClass downloads
  • Minimum technology requirement questions (We want to buy this computer, will it work at NorthStar?)
  • Course issues including file submissions, lesson access difficulties, and peripheral concerns such as microphones (Please contact your teacher first for these issues)
  • and more!

Staff are available by:

Support resolution methods are available via:

  • email
  • phone
  • Skype
  • screen sharing using GoToMeeting or Join.me

We strive to find the best resolution and method for your unique situation.

Stephen